Customer Satisfaction with New-Home Builders and New-Home Quality Main Boise Home Builder
As home builders compete for a limited pool of buyers, customer satisfaction with new-home builders and new-home quality hasimproved notably from 2008, according to the J.D. Power and Associates 2009 U.S. New-Home Builder Customer Satisfaction Study" released this week.

Overall customer satisfaction improves for a second consecutive year, averaging 811 on a 1,000-point scale in 2009, and up 32 points from 779 in 2008.

New-home quality has also increased notably to an average of 825 index points in 2009 from 799 in 2008. The rate of customer-reported problems has decreased in 2009 to an average of 9.55 problems per home, from 11.51 problems per home in 2008. Overall, the most commonly reported quality problems include issues with landscaping, heating and air conditioning problems and kitchen cabinet quality and finish.

The survey also revealed that 31% of new-home owners perceive that their home is environmentally friendly, but a majority of these owners—65%—say that their home builder did not identify the home as "green." That is a missed opportunity, to be sure.

The top three reasons home owners give for building or buying a green home are: saving on power and heating costs; reducing water usage; and reducing environmental impact.

Posted by Chuck Miller at 9/21/2009 5:17:00 PM
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Comments (1)
Re:Customer Satisfaction with New-Home Builders and New-Home Quality
Public builders understand the value of customer satisfaction. When JD Powers entered the market to establish which public company builders deliver the highest satisfaction and the company's doing the best job noticed immediate increase in traffic to their communities. Consumers like reading who is the best builder according to survey by clients.
Posted by on 9/21/2009 1:16 PM
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