Defining Your Expectations Main Boise Home Builder
"All things are created twice. There's a mental or first creation, and a physical or second creation to all things." - Stephen R. Covey

 At the International Builders Show several years ago, I attended a presentation by a fellow homebuilder on Customer Satisfaction. The builder began by noting that most of his clients in the town where he built had become friends and, after their homes were completed, would greet him warmly when they met on the street and invite him to family events like children's birthday parties,  graduation celebrations, and weddings.  But there had been a few clients over the years who would cross to the other side of the street if they saw him coming to avoid having to speak to him.  And that bothered him.  So he decided to go back into his files and review his notes and records to see if he could determine why.  What he discovered was that, without exception, those clients who loved him had begun the building process with realistic expectations and those who hated him had had unrealistic expectations from the very beginning.


So the First Step in my Consumers Guide to Homebuilding is Defining Your Expectations - your expectations for your new home and your expectations for the Builder who you will contract with to build that home.


I suggest that you start with your current home.  You might consider keeping a New Home notebook.  Have everyone member of your household write down everything they like and dislike about your home.  Jot down notes about your lifestyle and how you use your home. What rooms are used the most?  What rooms are used the least? Could some rooms or areas be eliminated?  Are there shared rooms that create conflicts because too many people need to use the room at the same time, like a shared bathroom. What about storage?  This sort of exercise should help you decide what you want and don't want in your new home.  If you have children, let them be involved.  You might also make notes about things you like and don't like about friends and neighbors homes or model homes you visit.


Make two lists - a "must-have" list and a "want-to-have" list and prioritize the items on each.


There are a number of resources available to you.  The National Association of Home Builders (NAHB)  has a For Consumers section on their website that includes information on Building Your Home and Building A Custom Home.  You can subscribe to NAHB HouseKeys, their  free, quarterly e-newsletter for consumers.  You can also visit BuilderBooks.com, an official website of the National Association of Home Builders where you can find a number of books and videos specifically for Home Buyers including Building Your New Home.


Or you can email me with your questions or comments.

Posted by Chuck Miller at 4/29/2007 9:06:00 PM
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