2018 Top Subdivisions Guide    Get Yours!
  • Idaho Home Builder Directory
    How to effectively complain to your builder

Idaho HOme BuiderRarely does someone move in to a new home without any issues, Most would be shocked if you did! New home owners always find something wrong with the house - paint spot that needs to be fixed, corner of a tile is chipped, bathtub has a nick or something no matter how small. How do you complain to your  home builder to get those problems fixed?

 Talk is Cheap

Getting a promise from your home builder over the phone won't be sufficient to get your problem fixed. Builders are just as busy as you are and make promises on the fly - which they later don't always remember. If you are serious about getting your house ready for move-in, make sure to ask for service promises in writing. This ensures that you can always go back to your builder and say, "Hey, you said you'd fix this, but never did."

A Picture is Worth ... a Lot of Money

Do yourself a favor and invest in a digital camera, or use the camera available on your cellular phone. When you notice a flaw in your new house, take a picture that can later be sent to your home builder. This is proof that the flaw actually exists and will give the builder an actual image of the problem you've uncovered. Plus, this documents proof that the flaw was there if you ever have to take legal action.

Make No Mistake

In many cases, your home builder will go to the house on his time with a contractor or construction worker to address any problems you might have. If you aren't home, he will take his best guess on what you need fixed, and might miss the major issue you've been hounding him about. Small things like chips in ceramic tile or paint can be marked with blue painter's tape. For larger or less obvious problems, bend a note card in half and write a description on both sides, then set it over or next to the problem.

Find your way to the top

If your home builder isn't responding to your complaints, you might have to ascend the chain of command. Call his boss to make sure the problem is resolved, or go visit him in his offices. As mentioned above, home builders are notoriously busy, and they often have more projects in the works than they can count. If you are persistent, your complaint will eventually be answered.

Kindness goes a long ways

The most important thing for you to remember when you file a complaint with your home builder is that politeness and courtesy will take you much farther than threats and angry letters. Your frustration is completely understandable, but the goal is to get your problems fixed as quickly as possible. For this reason, try to remain as civil as possible unless you believe that you've been intentionally blown off
 
 
 

 

Real Estate Services

Michelle Penick, Client Car Team
Michelle Penick  Idaho Realtor
Relocation Specialist

818.472.1767 
Email

 

Hilary Wilson, Idaho Real Estate Advisor
Hilary Wilson  Boise Realtor
Idaho Real Estate Advisor

208.921.0147 
Email

 

Trey Langford, Idaho New Construction Consulting
Trey Langford  Idaho Real Estate Agent
New Construction Consultant

208.724.9636 
Email

2018 Top Boise Communities & Lifestyle Guide

2018 Top Boise Communities & LIfestyle Guide. Get It!

What's Your Home Worth

7 Tips to Selling Your Home for Top Dollar. Sell It!

Home Loan Information

Terry Heffner - The Heffner Group of Guild Mortgage Eagle Idaho
The Heffner Group
Terry Heffner NMLS#95796
Guild Mortgage is an Equal Housing Lender, NMLS#3274

Do you qualify for a home loan? How much can you afford?
Email  | 208.901.3822 | APPLY

This is a paid advertisement. Guild Mortgage is not affiliated with Keller Williams Boise.